At PixieStorm, we care about your satisfaction. Each item is made-to-order with care and precision, and we stand behind the quality of our printed apparel. If there’s an issue with your order, we’re here to help. This Refund Policy explains when and how you can request a refund and what you can expect during the process.

When Are Refunds Issued?

You may be eligible for a full or partial refund if:

  • You received a damaged, defective, or incorrect item.
  • You reported the issue within 30 days of your original order date.
  • The product is unused, unwashed, and in its original condition.
  • You contacted us before returning the item.

Please note: Since all our products are made-to-order, we do not offer refunds for buyer errors (e.g., selecting the wrong size or color) unless the product is defective or incorrectly fulfilled.

How to Request a Refund

  1. Email us at support@pixiestorm.com within 30 days of placing your order.
  2. Include your order number, a clear description of the issue, and photos of the product (if damaged or incorrect).
  3. Our support team will review your request within 24 business hours and respond with next steps.

Please do not return any items until your refund request has been approved.

Refund Processing Time

  • Once your refund is approved, it will be issued to your original method of payment (e.g., credit card, PayPal).
  • Refunds are usually processed within 7 business days after approval, depending on your payment provider.
  • You’ll receive an email confirmation once your refund has been completed.

Refund Options

Depending on the situation, you may choose from the following options:

  • Full refund to your original payment method
  • Replacement item (shipped at no cost to you)
  • Store credit for future purchases

We’ll work with you to choose the option that best suits your needs.

Shipping Fees

  • If the issue is due to our error (e.g., defective, damaged, or wrong item), we will cover all shipping costs associated with replacements or returns.
  • If the refund is requested for any other reason, original shipping charges are non-refundable, and return shipping may be the customer’s responsibility.

Non-Refundable Situations

We cannot issue refunds if:

  • The return request is made after 30 days from the order date
  • The item has been washed, worn, or altered
  • You provided incorrect address information and the package was undeliverable
  • The issue is related to personal preference (e.g., color or fit) and no product defect exists

Contact Us

If you have any questions about our refund process or need assistance with your order, don’t hesitate to reach out:

📧 Email: support@pixiestorm.com
Response Time: Within 24 business hours (Mon–Fri)