At PixieStorm, we understand that plans can change. Whether it’s a change of heart or a mistake at checkout, we’ve made it easy for you to cancel your order — as long as it’s within our 24-hour cancellation window.
How Long Do I Have to Cancel My Order?
You have 24 hours from the time of purchase to cancel your order.
After 24 hours, your order will enter production or packaging and can no longer be modified or cancelled.
We recommend contacting us as soon as possible if you wish to cancel.
How to Cancel an Order
To cancel your order within the 24-hour window, please email us at:
- Email: support@pixiestorm.com
- Subject: Order Cancellation Request
- Please include:
- Your full name
- Order number
- Email used at checkout
- Reason for cancellation (optional but helpful)
We will confirm your cancellation once it’s been reviewed.
Cancellation Eligibility
- Orders cancelled within 24 hours are eligible for a full refund.
- Orders cannot be cancelled after 24 hours due to our fast processing and printing timeline.
- Custom or personalized items may not be eligible for cancellation once design work has begun.
- Orders that have already been shipped cannot be cancelled under any circumstances.
If you miss the cancellation window, please check our Return & Refund Policy for your available options.
Why We Limit Cancellations to 24 Hours
Every PixieStorm product is made-to-order, which means production often starts soon after your order is placed.
This system allows us to offer unique, high-quality printed apparel while reducing overproduction and waste.
Once your item enters production, materials, labor, and printing costs are committed — which is why cancellations must be made within 24 hours.
Need Help Fast?
If you’re unsure whether your order is still eligible for cancellation or if you need urgent support, please contact us right away at:
We typically respond within 24 hours on business days, Monday to Friday.